Mark McAllister, the agency’s new chief executive, spoke on the application of ‘conflict resolution’ strategies to the workplace at an event held in Ulster University’s Magee College in Derry.

Hosted by the LRA in partnership with Mediation Northern Ireland, Ulster University and the Chartered Institute of Personnel and Development (CIPD NI), the event centred on the benefits of workplace mediation for dispute resolution, improving workplace harmony, reducing costs, and promoting a positive environment.

Mr McAllister said: “At £1 billion per year, the cost of conflict is a huge burden for our economy to bear, particularly as this equates to £3,000 for each person involved in conflict.

“Research has also proven that people leave people, they don’t leave organisations. This is why mediation, when used early and effectively, offers a people-focused, cost-effective alternative, enabling employees to resolve their differences without costly tribunal cases or lost talent.

“Of course, mediation isn’t a silver bullet and can sometimes struggle to find its place in the workplace in terms of both procedure and sequence. With this conference we aim to pave the way for mediation to become a well-established and valued approach, helping it find its rightful place in organisational conflict resolution strategies.”

According to a recent CIPD report, nearly a quarter of staff in NI have experienced workplace conflict which has gone on to affect their mental and physical health. In addition, the most common form of workplace conflict was being undermined or humiliated, afflicting 51 per cent of respondents.

Nicola Barber, chair of the CIPD (NI) branch, said: “By encouraging voluntary participation and fostering a collaborative environment, mediation can be a powerful tool for restoring working relationships and enhancing conflict management strategies.

“Conflict at work is an inherent part of the employment relationship, but when left unaddressed, it can escalate and really threaten the workplace and long-term productivity.”

Dr Esther McGuinness, head of Ulster University Law School, said: “The School is delighted to host the first mediation event of its type, in the Martha Magee building of the Derry, LondonDerry campus (DLD).

“The event brings together a number of key stakeholders in the mediation sector, the Labour Relations Agency and Mediation NI and follows on the heels of the university launching the first university-accredited mediation training programme across the island, which is offered across the DLD and Belfast campuses.”

Bobby Marno, business development director of Mediation NI, added: “We are committed to providing practical solutions that help address conflict in the workplace, fostering a more harmonious and productive environment.

“By offering flexible training and bespoke programmes, we help organisations reduce the emotional and financial toll that unresolved conflict can impose, supporting healthier workplace relationships through early intervention and open communication.”