The guidelines focus on what traders must do to uphold consumer rights when selling goods and services, following the introduction of the Consumer Rights Act 2022.

Two sets of guidelines have been produced, one focused on the sale of goods and the other on services.

Michael McGrath, the European commissioner for democracy, justice, the rule of law and consumer protection, visited the CCPC in Dublin yesterday as the guidelines were launched.

Brian McHugh, chair of the CCPC, said: “Our enforcement teams inspect and investigate traders throughout the year, but protecting consumers also means supporting businesses to understand and uphold the law.

“Informed by hundreds of inspections, thousands of consumer reports to our helpline, and continuous monitoring of Irish markets, we have developed a set of consumer rights guidelines which will help traders in all sectors to understand their obligations and comply with the law.

“Whether you’re selling shoes or installing showers, the rights of your consumers are set out in law. These guidelines will help you interpret that law and navigate common issues like deliveries, deposits, and faulty goods or services.”

Welcoming the guidelines, Mr McGrath said: “Consumer policy can make a tangible difference in people’s lives and help ensure a level playing field for businesses.

“It’s vital that all businesses understand their obligations to consumers, and these guidelines will help promote compliance and protect consumers across Ireland.

“I am happy to be here in person today for the launch of this new set of guidelines as consumer protection is one of my top priorities as EU Commissioner. Today marks a significant step towards ensuring they are better protected in the marketplace.”

During the visit, Mr McGrath and Mr McHugh also discussed other topics including e-commerce regulations and the CCPC’s cross-border work with EU consumer authorities.