Consumer Law

A third-party car rental website used by Ryanair Car Hire and Booking.com has removed misleading information at the request of the Competition and Consumer Protection Commission (CCPC). Consumer authorities in 10 EU member states and Norway, co-ordinated by the European Commission, checked 78 third

The US has introduced a new "click-to-cancel" rule aimed at making it easier for customers to cancel subscriptions and free trials. The new rule, introduced by the Federal Trade Commission (FTC) and set to come into force in six months' time, follows a series of high-profile lawsuits the regulator h

Fianna Fáil has called for a ban on so-called 'dynamic pricing' after Oasis fans were blindsided with unexpectedly high ticket prices over the weekend. Senator Timmy Dooley and TDs Niamh Smyth and Jim O'Callaghan are introducing the Sale of Tickets (Cultural, Entertainment, Recreational and S

Ireland's consumer law watchdog is reviewing the experiences of those who struggled to buy tickets for Oasis reunion shows over the weekend. Fans reported waiting in online queues for hours to try and buy tickets for the two Irish concerts taking place in August 2025, with many left disappointed.

Mason Hayes & Curran has published a legal review spotlighting updates to EU consumer protection and product safety law. Now in its fourth year of publication, this edition of the law firm's Products & Consumer Protection Review analyses key developments shaping the sector.

Solicitor Orla Sheils has been appointed to the board of the Consumer Council for Northern Ireland (CCNI). Ms Sheils, along with seven other board members and a new chair and deputy chair, has been appointed to the board for a four-year term from 17 June 2024.

New rights and remedies when legal services are not provided as expected and agreed have come into effect. The Consumer Rights Act 2022 came into force this week, consolidating and modernising consumer law and giving consumers new and significant protections.

New legislation strengthening consumer rights online and offline has been passed by the Oireachtas. The Consumer Rights Bill 2022 cleared the Seanad yesterday and will now be sent to President Michael D. Higgins to be signed into law.

Dozens of scam victims in Northern Ireland are set to receive compensation as part of an investigation into an international mass mail marketing scam. A four-year investigation saw the UK government-funded National Trading Standards (NTS) assist the US Federal Trade Commission with their investigati

A legal claim has been brought against Sony PlayStation seeking up to £5 billion in damages for consumers in the UK.

Andrew McGahey and Aoife Ryan of Kennedys examine the Representative Actions for the Protection of the Collective Interests of Consumers Bill 2022. The EU Representative Actions Directive (EU) 2020/1828 is to be transposed into Irish law by 25 December 2022, with effect from June 2023. The Directive

A public consultation has been launched in Ireland on a new EU proposal to ensure that consumers are protected from unsafe products in a digital age. The European Commission’s proposed Regulation on General Product Safety (GPSR) – which would replace the 20-year-old General Product Safet

Plans for the most substantial reform of consumer contract law in Ireland in four decades have gone out to consultation. The Consumer Rights Bill 2021, which the government wants to become law by the end of the year, aims to consolidate and modernise consumer protection legislation, making it easier

Northern Ireland lawyers have been encouraged to respond to a Law Commission of England and Wales consultation on consumer law and insolvency. The consultation on consumer sales contracts concerns a draft bill which would reform the rules governing the transfer of ownership of goods to consumers in

A new law requiring a minimum expiry date of five years for gift vouchers has come into effect from today. The Consumer Protection (Gift Vouchers) Act 2019 is the first piece of legislation in any European country designed to protect consumers on gift vouchers.