Consumer Law

More than 760 complaints and queries have been handled over the past two years by a dental mediation service supported by the Irish Dental Association. The independent, confidential Dental Complaints Resolution Service (DCRS) managed 398 cases in 2024 and 365 in 2025, according to its latest annual

Faulty goods and services topped the list of concerns for Irish consumers for the fifth consecutive year, according to the Competition and Consumer Protection Commission’s (CCPC) 2025 consumer helpline report. The report details key statistics and insights from consumers who contacted the CCPC

The Competition and Consumer Protection Commission (CCPC) has published details of undertakings made by three retailers as well as fixed payment notices and compliance notices issued to five retailers across the country. The measures are the result of inspections and investigations carried out by CC

Nearly a third of businesses checked in a Europe-wide sweep were found to have advertised misleading discounts during Black Friday and Cyber Monday sales. Ireland's consumer watchdog, the Competition and Consumer Protection Commission (CCPC), participated in the sweep alongside the European Commissi

Members of the public have been urged to raise concerns about increases in the price of home heating oil and fuel to the Competition and Consumer Protection Commission (CCPC). Businesses have been accused of "price gouging" in the wake of the US-Israel war on Iran, which has raised fears of an exten

A prominent Temple Bar pub and Conor McGregor are among influencers, retailers and pubs subjected to enforcement action by the Competition and Consumer Protection Commission (CCPC). The CCPC today published details of 18 new enforcement actions taken against traders in Cork, Donegal, Dublin, Mayo an

The Competition and Consumer Protection Commission (CCPC) secured around €682 million in consumer benefit from 2021 to 2024, according to new research. The CCPC's latest impact report estimates the financial benefits to consumers arising from its enforcement of competition and consumer protecti

The Competition and Consumer Protection Commission (CCPC) has issued new guidance to help restaurant owners and other traders decide how best to collect tips with new technologies. The guidance draws on new research which found that Irish consumers may have mistakenly paid almost €500,000 on ti

A department store group has admitted breaches of sales pricing laws following a prosecution brought by the Competition and Consumer Protection Commission (CCPC). Brown Thomas Arnotts Ltd operates several prominent stores including on Grafton Street and Henry Street in Dublin, as well as in Dundrum,

Ryanair has welcomed three German court rulings against online travel agent eDreams, which was found to have presented prices in a way which misled consumers. Hamburg Regional Court found that eDreams displayed airline seat and baggage prices without clearly disclosing its own additional fees, and t

A former Kildare-based car dealer has been fined and ordered to pay costs following a prosecution brought by the Competition and Consumer Protection Commission (CCPC). Ionut Nitulescu pleaded guilty to misleading a consumer about the history of a second-hand car, an offence under consumer protection

A public consultation is seeking views on proposed legislative measures to enhance consumer rights, promote fair competition and provide stronger enforcement tools to protect consumers and businesses alike. The Department of Enterprise, Tourism and Employment is consulting on the measures to be incl

Irish consumers are being targeted by increasingly sophisticated online scams, according to a new set of case studies released by the Competition and Consumer Protection Commission (CCPC). The warning comes as Black Friday and Cyber Monday kick off the busiest shopping period of the year, creating p

The Competition and Consumer Protection Commission (CCPC) has written to thousands of traders providing home maintenance, construction and improvement services following a significant number of consumer complaints. Almost 1,250 consumer contacts to the CCPC's national consumer helpline in the first

Apple has lost a first-of-its-kind class action lawsuit in the UK in a case concerning the "excessive and unfair" charges imposed on app developers. The Competition Appeal Tribunal (CAT) yesterday handed down judgment in Dr Rachael Kent v Apple Inc. and Apple Distribution International Ltd [2025] CA