Consumer Law

The Competition and Consumer Protection Commission (CCPC) has launched new guidelines for businesses on consumer rights. The guidelines focus on what traders must do to uphold consumer rights when selling goods and services, following the introduction of the Consumer Rights Act 2022.

European consumer watchdogs have accused Meta of continuing to breach EU law with its "pay-or-consent" policy. Meta first introduced a pay-or-consent model in November 2023, offering EU users of Facebook and Instagram the option of either paying a monthly fee to use ad-free versions of the social ne

A number of nationwide retailers are to be brought before the courts for allegedly breaking sales pricing laws. The Competition and Consumer Protection Commission (CCPC) announced it has launched proceedings against a number of retailers active in the electrical, cosmetics, furniture, and clothing a

Chinese e-commerce giant Temu is facing enforcement action under EU consumer law, a week after separate proceedings were opened under the Digital Services Act (DSA). The Consumer Protection Cooperation (CPC) Network of national consumer authorities and the European Commission today notified Temu of

A third-party car rental website used by Ryanair Car Hire and Booking.com has removed misleading information at the request of the Competition and Consumer Protection Commission (CCPC). Consumer authorities in 10 EU member states and Norway, co-ordinated by the European Commission, checked 78 third

The US has introduced a new "click-to-cancel" rule aimed at making it easier for customers to cancel subscriptions and free trials. The new rule, introduced by the Federal Trade Commission (FTC) and set to come into force in six months' time, follows a series of high-profile lawsuits the regulator h

Fianna Fáil has called for a ban on so-called 'dynamic pricing' after Oasis fans were blindsided with unexpectedly high ticket prices over the weekend. Senator Timmy Dooley and TDs Niamh Smyth and Jim O'Callaghan are introducing the Sale of Tickets (Cultural, Entertainment, Recreational and S

Ireland's consumer law watchdog is reviewing the experiences of those who struggled to buy tickets for Oasis reunion shows over the weekend. Fans reported waiting in online queues for hours to try and buy tickets for the two Irish concerts taking place in August 2025, with many left disappointed.

Mason Hayes & Curran has published a legal review spotlighting updates to EU consumer protection and product safety law. Now in its fourth year of publication, this edition of the law firm's Products & Consumer Protection Review analyses key developments shaping the sector.

Solicitor Orla Sheils has been appointed to the board of the Consumer Council for Northern Ireland (CCNI). Ms Sheils, along with seven other board members and a new chair and deputy chair, has been appointed to the board for a four-year term from 17 June 2024.

New rights and remedies when legal services are not provided as expected and agreed have come into effect. The Consumer Rights Act 2022 came into force this week, consolidating and modernising consumer law and giving consumers new and significant protections.

New legislation strengthening consumer rights online and offline has been passed by the Oireachtas. The Consumer Rights Bill 2022 cleared the Seanad yesterday and will now be sent to President Michael D. Higgins to be signed into law.

Dozens of scam victims in Northern Ireland are set to receive compensation as part of an investigation into an international mass mail marketing scam. A four-year investigation saw the UK government-funded National Trading Standards (NTS) assist the US Federal Trade Commission with their investigati

A legal claim has been brought against Sony PlayStation seeking up to £5 billion in damages for consumers in the UK.

Andrew McGahey and Aoife Ryan of Kennedys examine the Representative Actions for the Protection of the Collective Interests of Consumers Bill 2022. The EU Representative Actions Directive (EU) 2020/1828 is to be transposed into Irish law by 25 December 2022, with effect from June 2023. The Directive